MN
Mel N

1 reviews | Active since Dec 2016

20 Dec 2016, 14:01

Sick and Tired of MTN and thier useless service

<p>My husband has been a client of MTN for over 10 years, recently he had a job to which the employer did not pay him, we then fell into some financial difficulty. Our MTN account suffered to the value of only R5000.</p> <p> </p> <p>We made numerous payment arrangements with the call centre of R500 a month as an interim solution in order to keep the lines open, not only for business BUT FOR EMERGENCY as well (not that MTN cares in recent light of a situation that was brought about on social media)</p> <p> </p> <p>After attempting to call, sending emails to William Meitnjies (to which there is never a response), we fell into the hands of a credit controller by the name of Justin Mo***eng, his approach is nothing short of disgusting, he has now gone back on his word AFTER WE TELEPHONICALLY DISCUSSED AN ARRANGEMENT.</p> <p> </p> <p>I DEMAND that MTN Head of Legal or his manager give us a call. Had we been running from this issue, it would have cost us less to buy a prepaid sim and move on with our lives, YET here we are trying to make an arrangement</p> <p> </p> <p>I have trail, upon trail upon reference for all the calls and efforts made on our behlaf</p> <p> </p> <p>I am sick, disgusted and frankly at the point where I would rather burn the SIM I have and MTN can go cry for thier money!!!!!!!!!</p> <p> </p> <p>Sick to death of your useless services, sis man!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Dec 2016, 14:12
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

I have escalated your complaint to management at credit management for urgent assistance. You will be contacted as soon as possible.

Regards,

Ishie.