SICK AND TIRED OF MTN
<p>The list of complaints I have about MTN are endless!!!! </p> <p>Dropped calls. </p> <p>12 months and you still haven't updated my details. </p> <p>Rude consultants. </p> <p>*********** supervisors. </p> <p>This is not my first complaint and I have threatened for long enough to cancel this contract - now I am done with MTN. </p> <p>I have been with you for 15 years - which clearly means sweet blow all and your lack of customer service just shows it! </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the system shows that the details on our system have been updated. However, for dropped calls please supply us with the details below :
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
Once done kindly email it to : *** and we would gladly assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the system shows that the details on our system have been updated. However, for dropped calls please supply us with the details below :
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
Once done kindly email it to : *** and we would gladly assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***