tF
toefiekah F
1 reviews | Active since Jul 2014
24 Feb 2016, 09:18
SICK and TIRED
I am going through the same thing back and forth I just received my bills some how this service of mth is jus getting worse. Tell me how if I took two cell phones on the same day with exact same packages have different bills I cant go on like this ,now I have to take it up with billing departments that's not my problem. I continuously having issues with mtn its disgusting I am not sure if I want to be an mtn customer any longer just problems most of the time I cannot access my internet as the server is down no ways I demand answers its really bad and I am the one who has to complain all the time , better service should be given .
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 17:07Hello toefiekah,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply25 Feb 2016, 17:07
Official
Hello toefiekah,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***