SM
Suraya M

1 reviews | Active since May 2014

27 May 2015, 09:07

SICK AND TIRED

i've sent numerous emails to MTN and VVM and never did anyone rep**** on any of my emails. they keep on calling my husband telling him that he owe them money. he sent them the documents they requested as he never took out any contracts with them. after a month they called again and i took over all his finiance and dealt with them where i ask for the email address as well as the fax number, they provided me with the fax number *** and email [Email Removed] and sent all the information that he never took a contract. they then provided me with the numbers they contract was taken and all 3 numbers were ringing in which one of the people with the name of Mr Louw pick up and we have no idea who that is, and he also don't know us. i sent an email to the above asking them to investigate( March) and up untill today no one ever called me to advise what happend or the findings. We trying to sort this **** out sinch 17 November 2014, and to date no one come back and provided feedback. IM SICK AND TIRED OF THIS ******** AND YOU ARE HERASSING US. if you can call to find out ****, why can you not call and provide me with feedback. I WANT FEEDBACK IN THE NEXT 48HOURS or will take this further

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Jun 2015, 12:29
Official
Hello Mrs. Mohammed,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***