1 reviews | Active since Sept 2016

05 Sept 2016, 19:07

Sick and frustrated with mtn

<p>Hi my name is Noreen I had a contract with mtn but it was very managed. It was not directly from mtn but an out sourced company after the 2 years were paid up I got a phone call from a man that said my contract was finished he further told me that they don't upgrade with new phones but air time and Iduely declined their offer the following month they had sent me the air time I phoned them back to tell them I do not want the airtime for 2 months after that I got airtime and did not use it at all now I am being hassled by lawyers. But the best is they have my ID and my husbands initials as TW ***ling but my ID number.I have refused to pay it.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 14:53
Official

Good day Noreen Kotzen ***ling,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ: **********