QVDW
Quintin Van Der Walt
1 reviews | Active since May 2013
10 Jun 2015, 18:44
Sic k and tired
Still no phone or feedback. Going for 3 months which im paying my ass off..Useless is an understatement
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 10:09Hello Q van der Walt,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Thabelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 10:09
Official
Hello Q van der Walt,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Thabelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Thabelo
REQ:***
Best regards,