DB
Denver B
1 reviews | Active since Aug 2013
18 May 2015, 09:56
Show me the money
I upgraded my account in December 2014 to a sky bundle which costs R1700 per month.<br> This upgrade was NOT loaded and now my bank account has been deducted for services which is incorrect.<br> Been trying to sort this out since April and the MTN staff just dont respond to mails and the level of service is shocking. I think i may just cancel this contact
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MTN South Africa's replyOfficial
18 May 2015, 14:09Hello djdenver,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed and the amount was refunded on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed and the amount was refunded on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 May 2015, 14:09
Official
Hello djdenver,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed and the amount was refunded on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed and the amount was refunded on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***