SHOVING ME FROM PILLAR TO POST!! MTN IS ONLY INTERESTED IN MONEY AND NOT CUSTOMER SERVICE!!!

<p>A months ago I got a shocker when I received an MTN bill of over R7000. I went to the local MTN shop. They could offer no assistance beyond telling me that there was an erroneous change in my phone settings that meant that all my pictures were automatically being uploaded to my cloud. This was apparently the reason for my hefty phone bill!!! They adcived me to call customer service on 808.</p> <p> </p> <p>The customer service consultant told me that because it was nearing the end of the month, I had to wait until the debit order went through. I would then be able to reverse the amount at the bank and then call 808 to make a payment plan. I did as I was adviced.</p> <p> </p> <p>I later called 808 to make a payment plan. I requested for a 6months payment plan and was told that I would only be able to do so through the MTN credit department. I was told that the credit department will contact me in 48hours. I did not receive a call from the credit department!!!</p> <p> </p> <p>I called 808 again and spoke to Nombulelo who said she will put me through to the credit department, instead she put me back to the queue! Again I called 808 and spoke to Grace who gave me the landline number of the credit department. I called the credit department on (011) ********** . I have been holding on for close to 40 minutes!! MTN this is ridiculous!!! I am concerned about how this will affect my credit record. I need to get this sorted out!! Hello Peter please help!!</p>