SHOUT OUT TO PAUL!!!!

This positive review is not about/to MTN as a whole but to one of their employees, Paul Mthembu. I upgraded my contract in April, discovered in early May that MTN was billing me incorrectly and billing me for two contracts (yet I only had one). I then phoned MTN (various departments and I have names) on numerous occasions (May to July) trying to have my account sorted before they decide to blacklist me. I was always transferred from pillar to post, calls dropped, promises made and never kept, I even made contact with MTN on social media and more lies followed and by this time I was highly frustrated. Then one day in July I managed to speak to Paul and he was so helpful, he listened, called me back when he said he would, he escalated my matter/issues to the relevant departments, managed to solve my billing queries, reactivated my account/line and eventually called me to tell me that I have only have ONE contract that I have to pay. So this review is actually an appreciation post to Paul who done his work with pride. Thank you Paul, you could've dropped me like your colleagues did, but you chose to do the right thing, whilst having to deal with a "crazy lady". Thank you very much, I hope your bosses appreciate and value what they have..."YOU".