Should MTN win the prize for being the worst company in South Africa???

And again MTN shows that they don't care about their clients. I'm sure MTN has an internal competition to see which of them can be the most ***********, rude and unprofessional. I've been to municipalities which provide better service, and that's saying much. Yet the MTN CEO is on social media telling prospective clients how MTN cares and about their improvements. Yet they are decomisioning cell towers left and right due to continuing battery theft at the cost of their paying clients. Coverage and signal is getting worse, but guess what, end April they want to raise "service" fees between 5% and 7%. So the reason for my rant is that I took a 5G internet contract from MTN. I received the package on the 24th. The router does not work. After multiple infuriating calls to the call centre, still no joy. I'm finally at the MTN shop, just to be told that they can only help me in 90 minutes due to their data not working during load shedding. What's next????