EM
Elizabeth M
1 reviews | Active since Jan 2016
26 Jan 2016, 09:15
Should i wait until Jesus return?
Regardless of my previous report against MTN, i still have not receive my November 2015 invoice. I called MTN customer services today and the two call center ladies hang up on me. the other one just put me on hold for 19 minutes. <br> <br> I demand my invoice. For as long as i DON'T miss my monthly payments, i expect that i receive all my invoices too.<br> <br> I am fed up with your empty promises!!!!
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MTN South Africa's replyOfficial
26 Jan 2016, 12:50Hello malizba01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have emailed the nov invoice to you. Please note that the reason you did not receive the November invoice it is due to technical problems we were experiencing. Moving on forward you will be receiving your invoice on time.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have emailed the nov invoice to you. Please note that the reason you did not receive the November invoice it is due to technical problems we were experiencing. Moving on forward you will be receiving your invoice on time.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2016, 12:50
Official
Hello malizba01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have emailed the nov invoice to you. Please note that the reason you did not receive the November invoice it is due to technical problems we were experiencing. Moving on forward you will be receiving your invoice on time.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have emailed the nov invoice to you. Please note that the reason you did not receive the November invoice it is due to technical problems we were experiencing. Moving on forward you will be receiving your invoice on time.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,