1 reviews | Active since Jul 2016
Should I stay or should I go now?
<p>Voicemail started asking me for password. Contacted call centre (808). Spoke to Hloni who said he had re-instated it. Tried calling 100 - now no voicemail available. Called 808 again and spoke to Mandlakazi - said she would re-instate. Waited a few mintues - tried 100 again. Now telling me number not available. Phoned 808 again. Spoke to Vikani - suddnely transferred call to Nhlanhlana without telling me - he did the same thing - I then reached Baleka and asked to speak to a manager - Baleka promised me she would not drop the call or transfer while she arragned for a manager to speak to me......waited 10 minutes with no response. I ended call. Been a very happy MTN client for about 20 years...but now seriously thinking about porting....</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management technical division for urgent attention ref SMC/ ********** 2054. They will investigate and resolve the matter regarding your voicemail.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management technical division for urgent attention ref SMC/ ********** 2054. They will investigate and resolve the matter regarding your voicemail.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
