1 reviews | Active since Jun 2016
Should have never left Vodacom for MTN !!!!
<p>I have never been so disappointed and frustrated with a telecoms provider and really thought I was getting a great deal when I signed up for MTNs 5gig Wi-fi data contract thinking I would always be connected to the digital world, after all the tagline for the brand is " MTN everywhere you go..." I did not imagine I would have no connection everywhere I go. That thought never crossed my mind, I am sitting with a stupid router device that is unable to connect me to my world and it makes no sense to have to buy additional data on the 5th of the month when I should have 10gigs of data on the account I took with MTN. I would never recommend this brand/ product even to my worst enemy and I know it sounds dramatic but that's just how frustrating it is to get less than the service I signed up for.</p> <p> </p> <p>To make it worse I tried to give the MTN customer support team a chance to remedy the situation but it was to no avail with Sandton City Mall staff uninterested and telling me there is nothing they can do to assist. So I've brought my voice to Hello Peter as a warning to anyone thinking of switching from Vodacom... Cell C .... Don't bother. I've discovered MTN is not everywhere you go even with a reference number for a call centre *** you will not find MTN everywhere you go.</p>
Good day Shalamar,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data contract has been unsuspended and that you are able to connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Shalamar,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data contract has been unsuspended and that you are able to connect to the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
