SHOULD BE ASHAMED

I have put in an insurance claim for my damaged handset which i pay insurance for on a monthly basis.<br> I have been into the MTN store for assistance on 3 occasions and they to can not get through to the claims dept. My claim was put through on the 13/05/15 and still no one has contacted me, i have called the contact no *** on several occasions to which they inform me on a recorded response that they have not received my claim, my reference given was # ***6 so how has this not been received, they tell you to fax to a no which i have done 5 times now and still nothing and no response what so ever. When calling there head office on *** the recorded response is that the call center is currently closed and will reopen soonest!!!! Absolute joke and the worst service i have ever recieved. The way MTN is going Cell C wont have to pay [people out of there contracts to gain new clients as at this rate people like me will just happily move ourselves. I dont even know wher to go to from here as they happily deduct my account monthly for this insurance yet no one can assist when i put in a claim,.<br> I awit an URGENT reply from someone