Short Refunded

It is to my surprise that I once again have to address this matter. As per the below correspondence directly from MTN on my previous complaint , the amount of R751 .98 was to be refunded back into our bank account. This bank notification indicated that only R375.99 was refunded from MTN. Can someone please sort this matter out for once, I am so tired of having to fight for what it rightfully mine. I do think this is an absolute disgrace that a client has to once again ask for MTN to get their act together and follow up on cases like these. I have one question to Mike / MTN do you guys not follow through with a complaint and check whether what you promised to the customer is actually happening.?<br> <br> Hello Crystell,<br> <br> Dear Valued Customer,<br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> Kindly be advised that the request no: REQ:*** have been logged for R -751.98 to be passed into your bank account and that should take within 5 to 7 working days.<br> <br> warm regards<br> mike<br> REQ:***<br>