RH
Riaz H
1 reviews | Active since Feb 2012
26 Mar 2016, 11:51
shoking Service
I called your call centre on the 22/03/2016,<br> <br> They informed me my upgrade is on the 1 may 2016.<br> <br> I enquired if i can upgrade earlier and was informed my query will be sent to the retensions department.<br> <br> i called back today and get informed my query was not actioned they will resend my query and must call back next week Wednesday.<br> <br> is this service?<br> <br> your staff is so comfortable to pass the buck and not taking responsibility.<br> <br> I think its about time to change my service provider...<br> <br>
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MTN South Africa's replyOfficial
29 Mar 2016, 18:21Hello Reezo86,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply29 Mar 2016, 18:21
Official
Hello Reezo86,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,