Shoddy shoddy service MTN V&A Waterfront

All I wanted was buy a new phone on contract. I first sent MTN online a query in January and they never got back to me until June. I then decided to come in person to buy the phone on Tuesday 13th October to the MTN V&A to make the purchase with all documents. I walked into the store after 16h00 or so and stood like a lemon for about 20 minutes, with nooneoffering to help me Finally a young lady, Lusapho helped and it seemed like everything was on track. How wrong I was. She duly canceled or did a sim swop of the old number, rendering my old phone inactive what was to be a few hours. Long story short, I'm now in my third day without an active sim card. I have come to the shop for the third time, my phone is not working, sim card isn't connecting blah blah blah... Its such a schlep poor shoddy customer service MTN