shoddy serviice ***
<p>I took out business contract with MTN Hemmingways.at first things went well until deductions were stopped.I phoned MTN in Johannesburg regarding the matter and I was refered to debt controller.I indicated to him that I was not please with how the account was being handled especially the fact that I had not received any statements from MTN as this was breach of contract.i also requested him to reintate the debit order.He apologised and promised to send the statements but until today I am yet to see a bank statement.The number in question is ********** 534.Last year the phone was suspended and the debt controller told me to pay R3000 which I duly paid.I reminded him about the statements again as this was clearly breach of contract.The controller avoided my calls and I sent him various e mails to no avail.On the 1 August the phone was suspended again and I am told R5154.This is ridiculous MTN is too filthy</p>
Good day Simpiwe Simayile,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal department management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Simpiwe Simayile,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal department management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
