Shoddy service and attitude.

I attempted to take out a new contract ( data sim only) at the MTN K90 centre. I was there in the morning and was told , I needed an official letter to take out the contract. I went back to my office and emailed the letter. I subsequently went back in the afternoon to collect the sim card. I realized that the consultant had processed the application against my old account .I requested that it be corrected .I have 2 other contracts on the correct account. I also paid for the sim card for the new contract. Her reply was that I need to bring my cc docs in again. This to me was unacceptable, and I vented my frustration. Why didn’t she request the documents the first time? I lose an approximate hour of work time each time going back and forth .Also I have on numerous occasions supp**** these documents. A biometrics check would have verified my identity and all documents relating to the cc should be on file/record.

The manager who was seated nearby ,turned towards me and told me not to use any vulgar language ( I actually only used it once “ I am tired of being F@#$d around” ).This without apologizing about the issue , attempting to intervene and resolve the problem or assist me. I think this consultant needs to learn to deal with a frustrated client or get another job. Unless I was given shoddy treatment because I am a “ medium band “ value customer only. I have contracts with Telkom and CellC as well.

In the past I’ve had wonderful service from this branch and will no longer use them ( approximately 20 years).The sim card was an urgent requirement as it affects my security DVR’s offsite monitoring. I ended up using a Telkom one. In fact one of my current contracts is due for an upgrade next month and the other in November.