1 reviews | Active since Jul 2016
SHODDY CUSTOMER EXPERIENCE AND FAILED SLAs
<p> 7 BUSINESS DAYS AND NO ACTION</p> <p> </p> <p>After losing my MTN Contracted and Insured phone. Claim submitted on the 4th of July; It has been 7 BUSINESS DAYS since my claim was submitted and there still has not been any progress of my claim. MTN Insurance stands by its 5 DAY Turnaround. This has proven as an attainable reach and only a marketing ploy. One would think that having your Service Provider as your insurer would ensure better and improved service that is UNFORTUNATELY NOT TRUE. </p> <p> </p> <p>I am still sans my phone and assistance from MTN Insurance. Based on this, i would not recommend anyone who believes in a quality service to use MTN Insurance</p> <p> </p> <p>I am utterly disappointed. </p> <p> </p> <p>Regards,</p> <p>SM</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved for any handset valued at R15000.00 claim cost, kindly make a payment of R350.00 for the MTN Excess at your nearest MTN Store. We have requested that you must be contacted for any further assistance with your claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved for any handset valued at R15000.00 claim cost, kindly make a payment of R350.00 for the MTN Excess at your nearest MTN Store. We have requested that you must be contacted for any further assistance with your claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********