Shockingly Poor Service

Good Day Ishie and the Complaints Management Team

Four Days ago, I wrote a complaint in relation to the billing information (invoices) which has been requested of you to provide. To date, I have received a response advising me that 'you' are able to assist me, however, the offer for assistance has not come to fruition.

The absolute fact of the matter a) I have paid you b) I have requested this information approximately 2.5 months ago and periodically since c) I have logged numerous calls to you call center and logged a complaint on your Facebook Page.

To date, I have been unsuccessful in all attempts to obtain the billing information (invoices).

My question to you is a simple one "WHAT DO I DO NEXT?" I don't live in Narnia, so this problem is not going to magically disappear.

Surely an organization the size of MTN can provide invoices? Surely prompt invoicing is a corner of your Business Model? How is it possible that you ('your system') is unable to provide the invoices where your competitors are able to do so effortlessly.

You have explicitly stated that the invoices have been emailed to my Mtnloaded Account, to date, I have not received the invoices relating to the instant matter. I challenge 'you' to provide me with proof that it was sent. I find it alarming that 'you' purport to have sent the invoices, yet you are a) unable to produce proof of delivery (requested previously) b) unable to 'resend' or copy the invoices

I reiterate the fact that this issue is not going to dissolve, it is going to persist until such time as your contractual obligation is discharged in the manner stated in the agreement, for lucidity sake, the Invoices are made available to me.

Again, I need for you to advise me as to the next step?

Regards Sean PS should you insist that the invoices have been sent to me, then please provide proof of this?