SHOCKINGLY POOR CUSTOMER SERVICE PROTOCOLS!!! BLACKLISTING AND ITC REQUEST

16/12/2021 @ 13h13 spoke to Gugu, she said phone needed to be ‘whitelisted’ before blacklisting. Call back tomorrow. 17/12/2021 @ 09h35 called back, spoke to Nokubekezela, she read me the IMEI no as the ITC. Got to SAPS and they said the number was too long. Go back to MTN 18/12/2021 @ 11h59 spoke to Fatima. She said the previous consultant should’ve told me blacklisting was DECLINED because the phone was still not whitelisted!!! should call back in 2 hours. REALLY!!! Now waiting for Manager Lungelo Nthuli to call me with the ITC number. Otherwise I’ll have to call back AGAIN!!! This is simply ridiculous! Is the stress of having your phone ****** not enough???