Shockingly Appalling Service
<p>3 months later, numerous e-mails back and forth and still no explanation as to why the next for my next upgrade has been postponed/extended by +12 months! To make matters worse debit order for data charges more than R5000. Have requested further clarity from agents at the branch but their response was "Head Office will send us a technical invoice that we also do not understand..." Can someone assist? Please do not send me another e-mail with reference number, a promise to get back to me within 5-7 days and the following " You can now text your query to us! Simply SMS 44303" I have not gotten any benefit from those</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Oct 2016, 13:59Good Day Sihle Kunene,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records the charges for the data usage have been validated and were found to be valid, a URL report was also sent to you. We have requested Autopage to give us supporting documents to prove the upgrade as our system shows that a contract was opened in October 2015 and expires after 24 months which will be in October 2017, we do not see an upgrade processed on this account as it shows that it is still within it's first 24 months term.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply11 Oct 2016, 13:59
Official
Good Day Sihle Kunene,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records the charges for the data usage have been validated and were found to be valid, a URL report was also sent to you. We have requested Autopage to give us supporting documents to prove the upgrade as our system shows that a contract was opened in October 2015 and expires after 24 months which will be in October 2017, we do not see an upgrade processed on this account as it shows that it is still within it's first 24 months term.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,