Shockingly appalling service

<p>I made a payment to mtn on the 8/9/2016, shortly after that I received an sms confirming receipt of my payment. To my surprise I received another sms a week later advising that my account was overdue, I then called into the call centre to query this were I spoke to 1 of their consultants who advised that he was not sure why the sms was sent because he couldn't pick up the payment. I advised that clearly I got the sms because they had received my payment and somehow have lost it and are now trying to pin it on me. The consultant escalated my info to their collections department who would take 72 hours to resolve my query. 48 hours later my services were suspended by mtn, which I didn't understand cause they were supposedly still investigating what happened to my payment. I then called in again and spoke to Nosipho Nxumalo, who firstly advised that there was no record of me calling in 2 days ago and that the payment was still not reflecting. I then sent her a proof of payment on 17/09/2016 and after that heard nothing from her. I sent her a follow up email on 20/09/2016 which she completely ignored until I called in again and asked to speak to her. She then advised that she had received both my emails but had FORGOTTEN to forward my proof of payment to the relevant department. I was absolutely shocked at the "don't care" attitude that this lady had towards my query. It's been 2 weeks now and still nothing from Nosipho but a very unpleasant sms from mtn advising that " default on payment will negatively affect my credit rating". What bull****!!!!!!! I have now had to call in again to do a follow up on my query and have been advised to send my proof of payment again because my initial POP wasn't escalated. Now I fail to understand how such a big company as mtn has hired such *********** staff who are not interested in assisting customers. I am absolutely appalled by the service I have recieved</p>