1 reviews | Active since Sept 2011
SHOCKING - USELESS NO SERVICE MTN/AFRIHOST
I have nothing but empty promises and lies, from Afrihost for the last three months as to how they are going to sort out my Internet 3g signal at my house.I have been paying on debit order and not able to use my 2GB of data as their signal that used to be great was terminated some how, i cannot get Afrihost/MTN coverage and they blame MTN, they have sent many emails as to how they have contacted MTN and need the GPS coordinates for my house, then they say the MTN guy cant find my address, then they say it has been escalated and nothing transpires, my signal dropped in early December and i believe this is because MTN took them over, they really just don't care and pass you onto one call Center agent who says a different thing every time. But they take my money every month, Afirihost was a great ISP before they were bought out by MTN, NOW THEY JUST DON'T CARE.i HAVE ALL THE CORRESPONDENCE TO PROVE THEIR EMPTY PROMISES. MTN has bought out Afrihost therefore they are also responsible, i spoke to Mark today at Afrihost, the manager, lets see what they do?I have been using Telkom 4G and have an amazing signal and service, well done Telkom.
Thank you for your post.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused. The matter has been escalated to our coverage helpdesk to contact you with a way forward.
You may indeed enquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
Ref ***0
Best regards,
Thank you for your post.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused. The matter has been escalated to our coverage helpdesk to contact you with a way forward.
You may indeed enquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
Ref ***0
Best regards,
