PW
Pam W
1 reviews | Active since Feb 2016
26 Feb 2016, 15:47
Shocking Turnaround time
Sent my insured phone to be repaired on 30 January 2016. As of today I still do not have it back. No follow up unless I contact the store. Calls mostly unreturned. Never had such appalling service!! Was told it would take a maximum of 2 weeks.
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Replies (1)
MTN South Africa's replyOfficial
28 Feb 2016, 18:05Hello pamelawoolcott,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation the matter have been escalated to the repairs department in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation the matter have been escalated to the repairs department in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2016, 18:05
Official
Hello pamelawoolcott,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation the matter have been escalated to the repairs department in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation the matter have been escalated to the repairs department in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Best regards,