1 reviews | Active since Jun 2016
Shocking that they are still in business
<p>In April I paid off a contract with MTN in full and also received confirmation to that effect. Yet they have debited my account in May as well as June for a non-existing account?? The other contract that I still have with them (and they have also been debiting for) are now unpaid as they can find the proof of payment although it has been sent to them. We have been to MTN 4 times already with no solution. Also to try and phone MTN is impossible, it's like they don’t want to speak to or help their customers. </p>
Good Day Leandri Els,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we tried calling the cellphone number in question so we can resolve this matter however a lady who said she's Mrs Els's other daughter answered the phone and told us that the account didn't want to speak to us and she also could not speak to us.
Please be advised that the very first debit order returned unpaid on the 01 June 2016 which makes the account behind as we did not receive any payment on this account. Kindly advise the account holder to call our Customer Care line on 808 if payment was made as we need Proof of payment. You can also email the proof of payment to Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Leandri Els,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we tried calling the cellphone number in question so we can resolve this matter however a lady who said she's Mrs Els's other daughter answered the phone and told us that the account didn't want to speak to us and she also could not speak to us.
Please be advised that the very first debit order returned unpaid on the 01 June 2016 which makes the account behind as we did not receive any payment on this account. Kindly advise the account holder to call our Customer Care line on 808 if payment was made as we need Proof of payment. You can also email the proof of payment to Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Leandri Els,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we tried calling the cellphone number in question so we can resolve this matter however a lady who said she's Mrs Els's other daughter answered the phone and told us that the account didn't want to speak to us and she also could not speak to us.
Please be advised that the very first debit order returned unpaid on the 01 June 2016 which makes the account behind as we did not receive any payment on this account. Kindly advise the account holder to call our Customer Care line on 808 if payment was made as we need Proof of payment. You can also email the proof of payment to **********
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Leandri Els,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we tried calling the cellphone number in question so we can resolve this matter however a lady who said she's Mrs Els's other daughter answered the phone and told us that the account didn't want to speak to us and she also could not speak to us.
Please be advised that the very first debit order returned unpaid on the 01 June 2016 which makes the account behind as we did not receive any payment on this account. Kindly advise the account holder to call our Customer Care line on 808 if payment was made as we need Proof of payment. You can also email the proof of payment to **********
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********