JM
Justin M
1 reviews | Active since Apr 2013
11 Jul 2015, 13:49
SHOCKING SYSTEMS AND BROKEN PROMISES
MTN DELIVERED ME A NEW LTE SIM CARD, I FOLLOWED THE PROCESSES TO HAVE IT ACTIVATED, I HAVE NOW BEEN WITHOUT A PHONE FOR 48 HOURS AND HAVE BEEN TOLD IT WILL ONLY BE SORTED OUT ON MONDAY. THE STORE MANAGER PROMISED ME 2 HOURS TURN AROUND TIME THE NEXT DAY WHEN THE PHONE WAS STILL NOT WORKING I WAS PROMISED 4 HOURS MAX. HERE I SIT 48 HOURS LATER WITH AN INACTIVE PHONE. AND NO REAL HELP OR SOLUTION HAS BEEN GIVEN EXCEPT FOR WAIT UNTIL SOMETHING HAPPENS.
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Replies (1)
MTN South Africa's replyOfficial
27 Jul 2015, 14:21Hello justinlmyles,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the sim has successfully been swapped and all services are active.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the sim has successfully been swapped and all services are active.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 14:21
Official
Hello justinlmyles,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the sim has successfully been swapped and all services are active.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the sim has successfully been swapped and all services are active.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,