SHOCKING STAFF
<p>I have never dealt with such awful staff in all my life. The MTN Knysna branch have pushed my limits and this is the first time I have ever complained publicly. They messed around with my contract and when I asked to please leave MTN, they could not care less. I tried to renew my contract, ordered my new phone, walked in to collect it 3 weeks later only to be told that it was never ordered. The list of issues would be endless and I cannot even be bothered to type it all out, but the fact of the matter is that MTN Knysna staff are shocking. They have NO social s****s, completely unhelpful and have left me gobsmacked. Today i was billed R500 from my account even though I cancelled my contract. That isnt even the amount I used to pay. The staff, once again, were rude and uninterested. I have told everyone my stories and encouraged them all to leave MTN. So sad that this is how we are treated as clients, as if we are the ones doing THEM the favor.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the store managers to assist with feedback, the request was sent as well to the MTN Direct department they have notify me they will contact and assist you on line.
The R500.00 debit was for the October invoices, on the account notes we do not pick up any previous cancellation request.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the store managers to assist with feedback, the request was sent as well to the MTN Direct department they have notify me they will contact and assist you on line.
The R500.00 debit was for the October invoices, on the account notes we do not pick up any previous cancellation request.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
