MB
Michelle B

1 reviews | Active since Dec 2013

16 Apr 2015, 14:11

SHOCKING SHOCKING SHOCKING LACK OF SERVICE

I have been trying to MONTHS to get my query resolved!<br> MTN are useless and I am sick and tired of their lack of respect of the public!!!<br> My billing has been a mess since December. I am being charged for itemised billing but cannot even get it to check my accounts as I am not in agreement with them at all!!! So sick and tired<br> You then increase rates and expect us all to oblige and pay up yet you cannot assist!!!!!! Most despicable service I have ever experienced (or should I say lack of!)

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Apr 2015, 14:56
Official
Hello shell275,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Our records show that the Itemised billing has been re-sent for March and April. Please do not hesitate to contact us show you need further assistance.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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