CG
Clinton G
1 reviews | Active since Mar 2014
16 Jun 2018, 11:30
SHOCKING SHOCKING SHOCKING
I am really not very happy at all with MTN services lately. I have weekend data on my phone which i am unable to use. I have called customer care numerous times and have even been told to call 1555 which i have tried numerous times only to be diverted back to the customer care. They have logged a request for 1555 to call me or sort out the problem but it is now over a week ago that it was logged. What ever happened to 2 to 48 hours.
I then called again and the woman says i can only use it on an MTN site on weekends which is nonsense. I have always used it on any site in the past. Does anyone know what they are doing at MTN.
This better be sorted out today still or i will be taking further action and then once that is done i will be changing my network, but i guess that doesn't bug you either.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Jun 2018, 09:03Dear Clinton,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have loaded 1GB data bundle on your number as goodwill gesture for the inconvenience caused.
I can confirm that your bundles are loaded and active on the network. Please test your data services and advise on the outcome.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply19 Jun 2018, 09:03
Official
Dear Clinton,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have loaded 1GB data bundle on your number as goodwill gesture for the inconvenience caused.
I can confirm that your bundles are loaded and active on the network. Please test your data services and advise on the outcome.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
CG
Clinton G's updateReviewer Update
05 Jul 2018, 12:50i thank you for the gesture but i see that the problem is still not resolved as i still cannot use the weekend data. please could you let me know what the problem is as the data shows available but i cannot use it.
CG
Clinton G's update05 Jul 2018, 12:50
Reviewer Update
i thank you for the gesture but i see that the problem is still not resolved as i still cannot use the weekend data. please could you let me know what the problem is as the data shows available but i cannot use it.
CG
Clinton G's updateReviewer Update
05 Jul 2018, 12:58you say you are still trying to evaluate something to prevent this from happening again but you still havent sorted out the problem. come on guys you really are not playing the game
CG
Clinton G's update05 Jul 2018, 12:58
Reviewer Update
you say you are still trying to evaluate something to prevent this from happening again but you still havent sorted out the problem. come on guys you really are not playing the game