1 reviews | Active since Apr 2012
Shocking, shocking service from MTN
After querying my bill as to why I was receiving content charges in My or June last year, I have been bounced from pillar to post.<br> <br> Nowhere can anyone find a record of me being subscribed to any content, but every month i receive a charge of R100 or over.<br> <br> <br> As you can see - if have been asking for this refund (as was promised one for ages)<br> <br> <br> On the 9/10/2015 I spoke to Abagail mogale who said she would remove the charge from my bill every month and refund me for what I had already paid: R983.96c. The reference number for that call: ***, *** 49063. So you can see how long I have been trying to get this cancelled if I was already due a refund of that amount in October last year.<br> <br> Please arrange a refund into my bank account - I do not want it on my MTN bill.<br> <br> This was sent to Kedibone, who said she would only credit me two months for some unknown reason.<br> <br> After 15 years with MTN, I'm 15 mins away from porting my number if someone doesn't get hold of me asap and sort this out<br> <br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The code to cancel content charges is *141*5# and select option 4.
A credit was passed for R367.08 on 20/01/2016.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The code to cancel content charges is *141*5# and select option 4.
A credit was passed for R367.08 on 20/01/2016.
Regards
Thabelo
REQ:***
Best regards,
