JS
Jakes S
1 reviews | Active since Jun 2018
12 Jul 2018, 09:34
Shocking servive MTN
Agian we are back to were we where no customer service from MTN one email to say sorry but that is it no replies on my emails still no phone they just dont care about a customer 5 months to get a new phone no phone yet but again debit order goes off on time no problem there shocking shocking shocking Lee Peach contact me **********
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
13 Jul 2018, 08:21Dear Jake,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As goodwill gesture we credit the promo service on the account for the duration your handset was booked in with our repair centre.
Please note delivery is currently being arranged and the couriers will be in touch.
Herewith is your reference number R09CWR***EC6
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply13 Jul 2018, 08:21
Official
Dear Jake,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As goodwill gesture we credit the promo service on the account for the duration your handset was booked in with our repair centre.
Please note delivery is currently being arranged and the couriers will be in touch.
Herewith is your reference number R09CWR***EC6
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
13 Jul 2018, 08:27Good day Jakes,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a brief description on your complaint so that we be able to assist you with your complaint. If you require for an upgrade to be done, you may contact our upgrades department by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Jul 2018, 08:27
Official
Good day Jakes,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a brief description on your complaint so that we be able to assist you with your complaint. If you require for an upgrade to be done, you may contact our upgrades department by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,