NJ
Nikki J
1 reviews | Active since Jan 2012
02 Apr 2020, 13:58
SHOCKING Services from MTN
I have had a NIGHTMARE with MTN over the past few weeks, I understand that they are operating under tough circumstances, but I have spend 4 hrs trying to get hold of someone at customer services, I have sent >30 DMs/tweets on Twitter and I a not able to get my issue resolved. My issues is that my phone is not working!!! Its not a billing issues or something that can wait, its that my number swap has been done incorrectly and I currently don't have a working phone, I depend on my phone for work. I am currently looking at Vodacom contracts and will be cancelling my contract with MTN
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Replies (2)
MTN South Africa's replyOfficial
02 Apr 2020, 14:58Thank you for your post. We sincere apologized for any inconvenienced caused to you. We cannot reached you We do pick up on the account a number swap was done from *** to ***, this number is not active on the network We have sent the request to the Network team to assist with activation. Kind Regards, Alice van der MerweMTN
Best regards,
MTN South Africa's reply02 Apr 2020, 14:58
Official
Thank you for your post. We sincere apologized for any inconvenienced caused to you. We cannot reached you We do pick up on the account a number swap was done from *** to ***, this number is not active on the network We have sent the request to the Network team to assist with activation. Kind Regards, Alice van der MerweMTN
Best regards,
NJ
Nikki J's updateReviewer Update
02 Apr 2020, 15:03I can be contacted on ***
NJ
Nikki J's update02 Apr 2020, 15:03
Reviewer Update
I can be contacted on ***