1 reviews | Active since Jul 2011
Shocking service with respect to my claim
<p>It seems EVERYONE is complaining about the service regarding claims processing!<br /><br /></p> <p>I have to keep contacting you guys to find out what the **** is going on.</p> <p><br />I have been dealing with Musa Ntshapheka (who is the last person that was supposed to contact me but has not in 2 weeks!), Megan Hope and Lavona Sylvester.</p> <p><br />Response to my original emai; on FOUR JANUARY by Chanel Du Plessis:</p> <p><br />"Our current turnaround time due to the backlog is 3-5 working days, so please bear with us for this time so we can attend to your claim/query."</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***