Shocking service - this is not the way to keep customers. Beyond disgusted.

<p>I've struggled since February to give notice of a cancellation on a contract about to expire. In Feb I was told I couldn't give notice before April. In April I started calling. No luck. On 6 May a guy on the support desk told me to email the retentions department, which I did. I got an emailed auto response saying they no longer take emailed notifications and I need to call 808 and select option 2. OPTION 2 IS AIRTIME.</p> <p> </p> <p>Over the weekend I tried again. The woman I spoke to transferred me to Retentions - RETENTIONS IS CLOSED OVER WEEKENDS - DIDN'T SHE KNOW THAT??</p> <p> </p> <p>Today alone I have called 6 times. The first four times I held until the phone went dead - the third time it sounded like someone picked up and then ****ed the line. The 5th time I asked to speak so someone in escalations and I was told to call ********** 667 THATS THEIR GODDAM SALES DEPARTMENT. I then asked to be transferred to Legal and the dude literally pretended that he couldn't hear me!!!!! THIS IS INSANE!!! WHAT MUST I DO FOR A LITTLE SERVICE - TAKE YOU TO COURT?? At least that way if you don't pitch you'll be in contempt. </p>