GK
Georgia K

1 reviews | Active since Mar 2015

27 Mar 2015, 14:24

SHOCKING SERVICE - SHOCKING CONNECTIVITY

I loaded a 5GB Bundle for 60days with 5GB free for 30 days @ cost of R399 on 26/2/15 in response to MTN sms adverti*****t regarding DATASHARE. I immediately attempted to add mobile numbers with which I wanted to share data as instructed by CALLCENTRE. Impossible to do ! Called again. Received ref *** via email on Sat,28/2/15, & was promised the issue with activation would be sorted by end of workday 2/3/15 as Grace Hlamalane Siweya needed technical assistance which was \unavailable"to her at that time. I AM STILL WAITING - despite at least another 15 calls to callcentre & a visit to a branch that had never heard of datashare but could see on my profile that it was active. She tried adding the numbers for me & saw that it was not possible.The data will expire and i will have been ****** of R399 in addition to all the other money lost due to connectivity issues on MTN network. 80% of my calls are dropped before I get a chance to communicate my 1st or second sentence. Calculate that cost to my business. I was put on the incorrect package at the upgrade stage and I am now sitting with 5000 minutes to talk with but I can't finish a sentence let alone a conversation.<br> I CALL IT A """

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Apr 2015, 09:59
Official
Hello Geenz,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, the data share services has been activated.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,