Shocking Service/ request ignored

My handset is paid off and my 2 year contract with MTN is over.<br> Over 2 WEEKS ago I requested that my MTN contract be terminated and that my sim be migrated to prepaid. <br> The call centre agent at the time stated this would take about 2 working days. This did not happen. <br> I called again 3 days later. Again I was told to just wait a few more days. Again nothing happened.<br> Called again a few days later. Again nothing happened. <br> Went in to an MTN store. Spoke to someone who told me they could do nothing, I had to call the call centre?!!<br> <br> Waited a few more days. FINALLY retentions sends me an EMAIL. This is more than 10 days after the request to end my contract. (I thought retentions would be an urgent call- Clearly MTN doesn't see it this way - probably why they are losing so many clients) <br> <br> I rep**** to the email &said very firmly that I want my contract to end and that nothing could make me want to renew my MTN contract. This email was ignored for a further few days followed by another email from retentions again asking me to renew my contract. <br> Again I rep**** requesting that my contract end ASAP. <br> <br> My contract still hasn't ended. MTN is still billing me! NEVER sign any MTN contract!!