1 reviews | Active since Jul 2012
Shocking Service once again from MTN
I have moved overseas and have had a few issues with the bank not clearing my International transfers to my SA Account. I have explained this to MTN and transferred the whole outstanding amount to them of R1058.00 for which I received a payment confirmation. Then I receive a bill for the outstanding amount of what I transferred and a new monthly fee. I sent 6 emails back and forth eventually getting notification once again that I paid them with a revised bill. Now I go to all the trouble to transfer once again Internationally at great cost only for these ******s to zap the whole amount off my account -so not only my monthly payment but also the amount I paid them and I needed to pay my life Insurances, seriously what is wrong with these people. I have not even used this number in three and a half months, given them my contract cancellation as it should be ending on the 23 April. Now what?.... I need to pay my Life Insurances, this is theft on part of MTN!!!
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our records your debit order of R1 140.72 for January was returned by your bank due to insufficient funds. This was resubmitted to the bank but was returned. Then you were billed R532.81 in January which we debited end of February but was returned. Kindly note that for every debit order that is returned there is an R11.40 admin fee charged. You were billed R529.00 for February and that was returned. In March your balance was R2 225.33 of which we received a payment of R1 058.00, leaving a balance of R1 167.33. This amount was debited in March since it was in arrears. Currently there is an amount of R529.00 outstanding for the month of March.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our records your debit order of R1 140.72 for January was returned by your bank due to insufficient funds. This was resubmitted to the bank but was returned. Then you were billed R532.81 in January which we debited end of February but was returned. Kindly note that for every debit order that is returned there is an R11.40 admin fee charged. You were billed R529.00 for February and that was returned. In March your balance was R2 225.33 of which we received a payment of R1 058.00, leaving a balance of R1 167.33. This amount was debited in March since it was in arrears. Currently there is an amount of R529.00 outstanding for the month of March.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***