vP
victoria P
1 reviews | Active since Mar 2016
19 Mar 2016, 08:05
shocking service once again
I loaded my phone with R100 airtime since then I have spoken to 5 service champions and 2 supervisors and I am hearing all different stories and solutions from all of them. The first service champion had informed me that she can see the R84.99 and that there was something wrong with the system and I should wait and after 30min all should be okay and I would have my money back on my phone.<br> I want my airtime back, as that is what I had been promised the first time. It is not my problem your consultants can't do there job properly, nor is it my problem that your system forgot to send me a message that my data was being depleted.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 09:51Hello vickyjensen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records the airtime that was loaded on your device was charged for internet usage. Please be advised that you had multiple internet sessions that were running on your handset that charged on the bundle and the airtime. To minimise charges on your iPhone device you will need to Disable Background App Refresh, turn off the iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records the airtime that was loaded on your device was charged for internet usage. Please be advised that you had multiple internet sessions that were running on your handset that charged on the bundle and the airtime. To minimise charges on your iPhone device you will need to Disable Background App Refresh, turn off the iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 09:51
Official
Hello vickyjensen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records the airtime that was loaded on your device was charged for internet usage. Please be advised that you had multiple internet sessions that were running on your handset that charged on the bundle and the airtime. To minimise charges on your iPhone device you will need to Disable Background App Refresh, turn off the iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that according to our records the airtime that was loaded on your device was charged for internet usage. Please be advised that you had multiple internet sessions that were running on your handset that charged on the bundle and the airtime. To minimise charges on your iPhone device you will need to Disable Background App Refresh, turn off the iCloud backup option and disable cellular data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards,
Zukiswa
REQ:***
Best regards,