Shocking Service once again...

MTN Insurance / Pinnacle Marketing

On the 04 April 2018 I have submitted my insurance claim form.

My phone was working on Monday 02.04.2018 as per normal. In the afternoon my battery was flat and I did not have my charger with me. When I went home eventually and tried to put my phone on charge. It did not want to charge. I assumed it was my charger that was broken. When I returned to work on Tuesday 03.04.2018 I then used a different charger and it was not charging.. Tested the charger with a different iPhone and it was working. So the issue is with my phone. The phone does not want to charge and has been off ever since.

I then received a SMS stating the following: Dear Dopesh Bhula your claim has been registered your claim number is MTNLF ********** . A friendly sales consultant will call you shortly.

I am not even close to the name Dopesh Bhula

Today is the 10 April 2018. To date NO ONE has called me or emailed me telling me what is the next step.

and I am now sitting 10 DAYS with a broken phone... And I pay the insurance every single month without delays when my account gets debited..

Every time I have to log a claim.. I must first write a review on Hello Peter before I get assistance..

This is shocking...

Regards