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Sheree van der Velde

1 reviews | Active since Jun 2011

14 Aug 2015, 11:23

Shocking Service - No topaz blue samsung galaxy s6

MTN provides the worst service ever! I sent customer care an email enquiring regarding whether MTN stocks the blue topaz s6 or not after the MTN in Plettenberg Bay, Knysna and George could not assist me. The first response I received, many weeks later, was to contact my nearest MTN branch - which DUH! I had already done this. I then rep**** to MTN customer care telling them that my nearest MTN branch cannot assist me. The reply to this - contact 808 - which I did contact back in June already. No one at MTN can give me a clear cut answer as to whether they stock this phone or not. I honestly give up with MTN! Cannot deal with such incompetence! I have been trying to get an answer now for over 2 months!<br> <br> Is there anyone out there at MTN clever enough to just give me a yes/no answer so I know for sure whether I should move to Vodacom who does stock this phone.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2015, 15:12
Official
Hello Sheree21,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

Kindly be advised that we currently do not have stock of the blue topaz S6.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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