TR
Toni R
1 reviews | Active since Apr 2013
03 Feb 2016, 16:30
SHOCKING SERVICE - No Invoices
Monthly statement and invoices are usually emailed to me within a day or so after issuing. I have been trying to obtain my January invoices from MTN since 1 February. I have now spoken to 7 different people, sent a number of emails, held on for their Head Office for 17 minutes (with the phone still not being answered in all that time) and I am still not in receipt of my January invoices or statements. Furthermore, not one person at MTN can tell me why, they merely send me my December invoices, which I already have.<br> This service is just SHOCKING. I have been with MTN since 1996 and am guessing that now is the time to move......
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MTN South Africa's replyOfficial
04 Feb 2016, 15:24Hello ToniR,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there have been delay with the invoices dated 26/01/2016 from our billing department,you will receive them within 2 days time.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there have been delay with the invoices dated 26/01/2016 from our billing department,you will receive them within 2 days time.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply04 Feb 2016, 15:24
Official
Hello ToniR,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there have been delay with the invoices dated 26/01/2016 from our billing department,you will receive them within 2 days time.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there have been delay with the invoices dated 26/01/2016 from our billing department,you will receive them within 2 days time.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***