Shocking Service MTN

Well what can say, MTN does it again. When you ask to cancel a contract because your mother passed away and request the number to be made prepaid, MTN decides to cancel the contract and the number. 1 week later after doing everything MTN tells me to do and I still can't get the number activated to prepaid.

Send this email to this one, send an email to this department. This is the best one. Spoke to William in legal Ref number *** on Monday the 6th Dec, he told me he sent an email to his supervisor to have the matter escalated, but he has not read it yet, but they are having there weekly meeting this afternoon and William will raise it with him then. Uhm are we not in 2021 , where if it is 3 days later, you can call your supervisor and speak to him, well for MTN this is not the case, they communicate by email and follow a process. So I was going to use the prepaid number to take out a contract with them, but maybe Telkom will give better service.

Wonder how long it will take for William to get back to me.