Shocking service MTN

Every time my husband leaves the country we have problems with his phone. This is now no longer acceptable. He is in the bush however he needs to send a email requesting MTN to look into the problem and resolve the issue. My instruction is not acceptable. Does he have access to email of course not he had to use someone else phone to make the call in the first place. <br> <br> Wish we had other reliable service providers in this country.. I have just spent a month in London what a pleasure to deal with competent service providers who realise that the customer pays their salary. Will be reporting this to the Sunday papers. will also take out advertising on huge bill boards telling South Africans just what shocking errors MTN continue to make and cause undue stress to the customer. <br> <br> Disgusting is not a strong enough description of just how bad MTN actually are. When MTN are fined by a country for bad business practises why do I think they will treat their customers any differently.