Shocking service levels from MTN when needed the most!!!!

Since the beginning of this year I have been experiencing signal loss from our tower, for almost a day; once or twice every week. And every week I would call MTN to report this since this connection is vital due to the fact that like many other South Africans, I am working from home. Since Sunday (21 February 2021), the tower signal; which is less than a kilometre from my place of residence is now giving me less than 5mbps, as opposed to the 90mbps and more under usual operation. I reported this fault on Monday 22 2021 (I was told they are working on it), and to this day (24 February 2021) the tower is still giving off a weak signal. We are staying in a university community, Soshanguve near the Tshwane University of Technology, with countless students relying on this same network to watch online videos and write assessments online. But this does not seem urgent enough for MTN, or was the performance of the tower intentionally throttled by the provider?

MTN has been a good service provider for a long time, I have never used any other provider besides MTN, I am just shocked at the current service levels rendered by this provider and lack of focus and care on their customers. We need fast and reliable internet now more than ever as a community trying to work under these new COVID-19 restrictions but it's a pity the networks rely on are letting us down.