Shocking service in urgent ***** matter!

One of my employees was ****med last night by a "MTN Service Agent" with the 30735 Sim Swop ****. A **** that is listed on the MTN Website, where they state that the ******* may have access to all banking apps, and MTN account purchases of the original Sim holder. He contacted MTN and they gave him a 1 hour run-around last night. Today he comes to me to ask me to assist. I have spent in excess of 1h37min on the phone with MTN, who incidently only has one number 083 135, and so far have spoken to 11 people, had the call dropped 4 times, then had to restart and been transferred to the wrong department 9 times - they have now turned the customer "care" line, 135, into a complete firewall to stop actually talking to someone that might have any authority to sort out a problem. The last "supervisor" I spoke to, who made it clear that we were a nuisance in her manner of speaking and attitude, said she will escalate the matter and we should receive feedback in 48 hours. For something as urgent as ***** and access to bank details, this level of service and urgency is shocking!!! Completely disgusted!