Shocking service , frustrating customer

<p>Good day MTN</p> <p> </p> <p>I have been a loyal MTN customer for the last 14 years or so. Two years ago I got myself a contract with a Sony Experia. To say the least it was the worst 2 years a have had with MTN and left my frustrated. After having the phone for six months it was required of me to send it in for repairs. They in fact replaced it with a brand new phone. After another 6 months the phone gave me problems again. This time when I took it in they just fixed it and gave it back to me. Needless to say that phone was still slow and really gave me headaches. For the last six months I have then decided rather to use on of my family members old phones. In the last week I saw that I was finally due for an upgrade. On Tuesday I went in to your MTN store at Centurion Mall. They were very helpfull in assisting me into a new deal with your company. This is however were all my troubles just started again. It was required for them to do a sim swap. After going to 2 different MTN stores and spending time on the phone with you call centre. They all advised that it will take another 2 to 24 hours for my sim swap to happen. By that time it would be nearly 3 full days withou any service delivery. I please require someone in management to give me a call asap. I never complaint but I am now really frustrated and dissappointed with the overall service I have received the last 2 years. I look forward in hearing from you</p> <p> </p>