1 reviews | Active since Feb 2017
SHOCKING SERVICE FROM VARIOUS SHOPS
<p>TRYING TO UPGRADE MY PHONE, TO A CAT S60 </p> <p>I HAVEN'T BEEN ABLE TO AFTER GOING TO 3 SHOPS.</p> <p>SHOP 1 - HAD NO SAMPLE, NOR ACTUAL PHONE</p> <p>SHOP 2 - HAD NO SAMPLE , WOULDN'T ALLOW ME TO LOOK AT THE ACTUAL PHONE</p> <p>SHOP 3 - HAD NO SAMPLE, WOULDN'T ALLOW ME TO LOOK AT THE ACTUAL PHONE</p> <p>THIS IS A TOP OF RANGE PHONE, DO YOU EXPECT A CUSTOMER TO TAKE A PHONE WITHOUT SEEING IT</p> <p>IF A PERSON BUYS A MOTOR CAR, THEY ARE ABLE TO TAKE IT FOR A TEST DRIVE</p> <p> </p> <p>NOTE YOUR COMPETITOR, VODACOM, AGREED TO THIS</p> <p> </p> <p>THIS IS THE THIRD TIME THAT MTN, HAD NOT BEEN ABLE TO SERVICE ME, WHEN I HAVE WANTED TO UPGRADE. </p> <p>I HAVE BEEN A LOYAL CUSTOMER OF MTN'S FOR 20 YEARS, AND HAVE NOT BEEN ON A BUDGET PACKAGE IN A VERY LONG TIME, I WOULD HAVE THOUGHT THAT MTN, WOULD WANT TO KEEP THEIR CUSTOMERS AND NOT ASSIST THEM IN LOOKING TO A DIFFERENT SERVICE PROVIDER</p> <p> </p> <p>ITS ABOUT TIME THAT MTN, STARTS LOOKING AFTER THE CLIENTS, AND MAYBE RE-LOOK AT YOUR POLICIES, AS SOME ARE VERY UNPRACTICAL, AND UNCUSTOMER ORRIENTATED, </p> <p> </p> <p>I DON'T KNOW ANYONE WHO GOES TO A SHOP WTHOUT SEEING WHAT THEY ARE BUYING,</p>
Good day Brian.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We understand the upset that this has caused please accept our apologies, please note that although MTN has devices on display and samples for customers to test MTN is not able to have a sample for every device being offered as this could pose as a security risk.
Regards.
MTN SA.
Best regards,
Good day Brian.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We understand the upset that this has caused please accept our apologies, please note that although MTN has devices on display and samples for customers to test MTN is not able to have a sample for every device being offered as this could pose as a security risk.
Regards.
MTN SA.
Best regards,
Could someone from MTN, bother picking up the phone and discussing this issue with me, instead of repyling, its like you can't face me !!!!!
I think this is a top of range phone, and someone from MTN, should take 5 minutes to discuss this
Could someone from MTN, bother picking up the phone and discussing this issue with me, instead of repyling, its like you can't face me !!!!!
I think this is a top of range phone, and someone from MTN, should take 5 minutes to discuss this
