SHOCKING SERVICE FROM MTN SOUTH AFRICA

I DID AN UPGRADE WITH AN MTN HEAD OFFICE CONSULTANT IN APRIL 2021 WHERE I WAS OFFERED A SAMSUNG GALAXY S21 PLUS AN A32 FOR R689 PER MONTH ALL INCLUSIVE. SINCE MY FIRST BILL IN MAY 2021 I WAS WRONGLY OVER BILLED BY R415.66 PER MONTH. THE QUERY STARTED ON 2 JUNE WITH REFERENCE NUMBER *** TO MTN CUSTOMER CARE. ON WEDNESDAY IT WILL BE 2 SEPTEMBER 2021, 3 MONTHS LATER, AND MY ACCOUNT IS STILL WRONG. I HAD TO PAY THE INFLATED BILL SINCE MAY 2021. I HAVE SEND APPROXIMATELY 100 EMAILS TO MTN CUSTOMER CARE TO RESOLVE THIS PROBLEM. TODAY LIKE ALL 3 PREVIOUS MONTHS OUR CELLPHONES ARE SUSPENDED AND THE BILLING INCORRECT. I PAY EVERY SINGLE MONTH AND YET THIS MONTH I RECEIVED A BILL OF R5545. I CANNOT WAIT FOR OUR CONTRACTS TO END AND THE SOONEST I WILL BE IN A POSITION TO BUY MYSELF OUT OF THESE CONTRACTS I WILL DO SO. AS AN EX MEDIA24 EMPLOYEE OF 15 YEARS I WILL AS FAR I POSSIBLY CAN SPREAD THIS SHOCKING SERVICE. I WENT SO FAR TO FIND THE VOICE RECORDING FROM SUMMERMOBILE AND THAT WAS SEND TO MTN CUSTOMER CARE BY LUCIA MANTASHE FROM SUMMER MOBILE. THE OVERCHARGE FROM MAY21 TO AUGUST21 IS R1695.90. I WILL ONCE AGAIN TONIGHT HAVE TO PAY MTN AN INCORRECT AMOUNT OF R2772.66 AND THEN START BEGGING FOR 3 DAYS TO UNSUSPEND MY ACCOUNT. I AM A SINGLE MOTHER WITH A DAUGHTER AND IT IS HIGHLY CRUCIAL FOR ME TO BE IN CONTACT WITH HER. THE PAST 4 MONTHS WE STRUGGLE 3 DAYS EVERY MONTH AS I TRY TO ONCE AGAIN SORT OUT THE BILL, WITH SUSPENDED CELLPHONES. MTN CAN CLOSE THE CUSTOMER CARE THAT THEY OFFER TO MTN CELLPHONE USERS BECAUSE IT SERVES NO PURPOSE. HOPEFULLY IF EVERY UNHAPPY MTN USER STARTS TO DO THIS WE CAN CLOSE MTN DOWN BECAUSE THAT IS WHAT THIS COMPANY DESERVES.